Regarding sold out products and discontinued products, resale and timing are undecided.
When sales resume on the Hundreds of Flowers and Beasts online site, we will inform you via e-mail news or on the website, so please check it.

We are very sorry, but we are undecided about the arrival time because it differs for each product. As soon as it is in stock, it will switch from "SOLD OUT" to "Purchase", so please wait.
*Please note that there will be no stock if the product is sold out.

Please keep it away from direct sunlight and high temperature.
*The flavor will change after opening, so please consume as soon as possible.

If you do not receive a completion email, please check the following items.

(1) Has the email been sorted into the spam folder?
(2) Did you make any mistakes when entering your registered email address? Please be careful if you use easily mistaken symbols such as ``.'', ``-'', and ``_'' in your email address.
(3) E-mails from Baihua Baishou Online Shop will be sent from "@100ka100jiu.com", so please add it to your permission list to receive emails.

* The setting method differs depending on the mobile phone and provider used.
*For details, please contact your mobile phone company or contracted provider.

*If you want to change the order details after canceling and place a new order, please understand the following precautions before canceling.

・Since it is not possible to reserve inventory, there is a possibility that you will not be able to order the same product when you place a new order.
・You cannot use it if the date and time of ordering again has passed the expiration date of the coupon you used or the application deadline for the campaign.

We are very sorry, but you cannot change it.
Please place an order for each sender information.

It is thought that the server was overloaded due to factors such as the concentration of access to the site, and this caused a situation in which orders could not be placed temporarily.
We apologize for the inconvenience, but please wait a while and try to place your order again.

If the shipping destination is mainland China, you can purchase up to 1 bottle at a time. Please note.

This site does not apply the cooling-off system because it is a mail-order business in which customers place orders at their will. Please note.

• Within Japan:

800 yen (tax included) for 1 to 2 bottles
1,600 yen (tax included) for 3 to 4 bottles
2,400 yen (tax included) for 5 to 6 bottles
7 or more 3,000 yen (tax included)

Mainland China: A flat fee of 10,500 yen (shipping fee of 3,000 yen/postal tax of 7,500 yen) will be charged.

*Currently, we can only ship one product to mainland China.

You cannot specify the desired delivery date and delivery time for the product.

You can check it from My Page "Order History".
*If you wish to track your shipment, you can check the details of the delivery status by contacting the shipping company directly with the tracking number written in the "shipment completion email".

You can check the order details from My Page by checking the order history and clicking the order number. Please check the "order history list" in the related link below.
Please contact the delivery company directly with the tracking number written in the "shipment completion email".

We apologize for the inconvenience, but please contact the delivery company directly with the tracking number written in the "Shipping Completion Email" delivered in the evening 1-3 business days before the desired delivery date.

We are very sorry, but you cannot change it. Please place an order for each sender information.

• We take all possible measures to ship the product, but in the unlikely event that there is a defective product, incorrect product, or shortage of products, please contact us within 8 days after arrival for returns or exchanges (unopened products only*). Please contact us using the form or WeChat.

* "Unopened" means that the box has not been opened or the sewing machine on the cap has not been separated.

• We may not be able to accept returns if the period has passed or if there is no contact.
• If the product is returned for personal reasons, the return shipping fee will be borne by the customer.

Click here for return/inquiry form

■In Japan: https://form.run/@ka-jiu-1670986566

■ Mainland China: WeChat

WeChat_account_ID: baihuabaishou-fuwu

*Please be sure to enter your order ID. You can check the order ID from My Page or the order confirmation email. Example) #1234

We do not include a delivery note.
*You can check the delivery status from the order history on My Page.

You may have received a gift from someone you know. We will tell you to contact us from the orderer, so please contact Baihua Baishou Online Shop inquiry site from the inquiry screen to the effect that you have received an item that you do not remember ordering.

We are unable to change the content of the product or change the payment after the order has been placed. However, you can cancel the order from "Order History" on My Page until the shipping arrangement starts, so please place the order again after canceling.

*If you want to change the order details after canceling and place a new order, please understand the following precautions before canceling.
・Since it is not possible to reserve inventory, there is a possibility that you will not be able to order the same product when you place a new order.
・You cannot use it if the date and time of ordering again has passed the expiration date of the coupon you used or the application deadline for the campaign.

• Within Japan: After receiving your order, it will be delivered within 3 to 5 days (excluding Sundays and holidays).
• Mainland China: After receiving your order, it will be delivered within 7 to 10 days (excluding Sundays and holidays).

*Transportation may be delayed due to natural disasters such as heavy snow, typhoons, and earthquakes. For the delivery status, please contact the courier company using the tracking number in the shipping notification email. *Delivery to mainland China may be delayed due to customs clearance.

You can check it from My Page "Order History".
*If you wish to track your shipment, you can check the details of the delivery status by contacting the shipping company directly with the tracking number written in the "shipment completion email".

If you are not at home, we will post an absence notice from the parcel delivery service, so please specify the date and time of receipt.

You can specify Japan and mainland China.

Due to system reasons, orders placed separately cannot be combined.

You can choose to pay by credit card or Amazon Pay.

The types of credit cards that can be used are VISA/MASTER/AMEX/JCB/Google Pay/Apple Pay/Shopify Pay.

Payment in installments is not accepted, so all payments must be made in one lump sum.

We are very sorry, but payment by account transfer is not possible.

We are very sorry, but we cannot accept deferred payment such as invoice payment.

There are no commissions collected from customers.

Please print or download from the order history list on My Page. Issuance will be per order, and it is also possible to specify the address of the receipt (receipt).
*If you wish to issue receipts for each delivery address or product, please place separate orders for each item you wish to issue receipts for.
*It can be issued when all the ordered products have been delivered.
*Please note that it can only be issued once.

You can check it from My Page.

You can change your password from "Click here to reset your password" on the login screen.

If you would like to confirm or change your registered email address, please fill in the following items in the inquiry form and contact us from the person who registered your account. Thank you.

■ If you do not know your e-mail address:

・Your registered name

・Registered phone number

・E-mail address that can be contacted

・In the "Inquiry details" column, please indicate that you do not know the registered e-mail address/e-mail address that you remember.

■ If you wish to change your email address:

・Your registered name

・Registered phone number

・E-mail address that can be contacted

・Registered email address

・Please fill in the email address you wish to change / the fact that you want to change your email address in the "Inquiry details" column.

You can reissue your password from "Forgot your password?" on the login screen.

If you wish to cancel your membership registration, please contact us here. It may take up to a week for the cancellation.

You can place an order without registering as a member.