Refund policy
We take all possible measures to ship products, but in the unlikely event that there is a defective product, wrong product, or shortage of product, please contact us by email or WeChat within 8 days of arrival for returns or exchanges (only for unopened products*).
* "Unopened" means that the box has not been opened or the sewing machine on the cap has not been separated.
We may not be able to accept returns after the period or if you do not contact us.
If the return is made at the customer's convenience, the return shipping fee will be borne by the customer.
■Japan Domestic return address
〒121-0836 5-2-11 Iriya, Adachi-ku, Tokyo Vienna Go Logic Center Iriya Warehouse
Email: contact@100ka100jiu.com
■Return destination in mainland China
〒100027 Room 609, Sanlitun SOHO, No. 8, North Road, Industrial Human Body, Chaoyang District, Beijing, China, SUPLUS Beijing Branch
WeChat_account_ID：baihuabaishou-fuwu
* "Unopened" means that the box has not been opened or the sewing machine on the cap has not been separated.
We may not be able to accept returns after the period or if you do not contact us.
If the return is made at the customer's convenience, the return shipping fee will be borne by the customer.
■Japan Domestic return address
〒121-0836 5-2-11 Iriya, Adachi-ku, Tokyo Vienna Go Logic Center Iriya Warehouse
Email: contact@100ka100jiu.com
■Return destination in mainland China
〒100027 Room 609, Sanlitun SOHO, No. 8, North Road, Industrial Human Body, Chaoyang District, Beijing, China, SUPLUS Beijing Branch
WeChat_account_ID：baihuabaishou-fuwu